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Posts Tagged ‘Marketing’

Making a Move: Prologue

Friday, June 4th, 2010

I think I’ve lost sight of why I’m writing this blog, and why I decided to put Make a Move out myself. I wanted the blog to help people out – provide good information and suggestions/warnings for other writers looking to self publish – in the hope I’d be able to connect with people who shared my interests and goals. Thing is, I’m not that happy talking about myself – I’m not doing this to get famous – but that seems to be what I’m doing; I’m promoting myself as a product. That was never the plan. It’s also not much fun, and that was the whole point of starting this.

I love Make a Move; it’s an awesome book, and writing it pushed me to new levels of creativity and inspiration. It made me happy. I’m trying to sell copies of Make a Move, but I’m not marketing it, I’m marketing me. That probably explains why I’m not enjoying it as much as I thought I might; printing and typesetting and retailing aren’t fun; ideas and creativity and kick-ass dialogue are fun.

I need to dig words out of the book and get them into the wild. I need to find new ways to market the book using Freddy, Jay and Holly as my spokespersons. I need to play to my strengths and let my writing do the talking for me. I’ve already got some cool ideas…

I’m not giving up blogging about the process of self publishing; I’m getting some good traffic and I still feel I have a lot to offer those just starting out. I am, however, going to be looking into my writing more; I’m going to tone down the technology and focus on the ideas. After all – I want readers to enjoy the site as well as writers.

When I told my friends about this refocus, it confirmed my decision, as they immediately returned with topics they wanted me to discuss. I had three friends with me throughout the writing and editing, but more arrived after the book was done, and they want to learn more about the process that brought the book into being. I’m going to write five posts covering the subjects they asked about, and publish one a day next week (7th-11th June).

There. I’ve said it now, so I have to do it. It’s going to be a busy week.

 

How To Be Cool

Sunday, April 25th, 2010

It’s not possible to be cool; it’s only possible to be thought of as cool.
That was something I worked out a long time ago, something that’s since flavoured my perception of all things deemed worthy of my limited attention. Being cool has nothing to do with writing, as authors are generally considered uncool, but it has everything to do with the subjectivity of brands. If you’re marketing your own book, you’re creating a brand: you. You have control over that brand through what you do and say, and what you do and don’t reveal about yourself. What you don’t have control over is how that brand is perceived.
Writers are a predominantly solitary breed, so a common approach to building a brand would be to plan, create, execute and then sit back, safe in the knowledge that you have created a good thing. The benefit of this isolationist stance is that you’ll never know if you were wrong. It could be that your brand is so finely crafted and astutely executed that you’ll perceived as the literary equivalent of Eric Clapton from the second your website goes live, in which case you should probably give up writing and go make six figures a year in advertising. Chances are, though, that you’re not making as good a first impression as you could, and the perception of your work suffers as a result.
So How Can I Be Cool?
I already told you – it’s not possible. It’s only possible to be thought of as cool, and in the absence of the powers to pull off the Jedi mind trick, there’s only one way to achieve the perception of coolness, and that’s to engage your readers in the development of your brand. Give them every opportunity to feed back on:
Your blog posts – good or bad? too long or too short? too tame or too sweary?
Your book cover and marketing materials – it took a 1cm drop of my book title to change the perceived message of my book, and I didn’t spot that – someone else did. It really is the little things. 1cm was all the difference between a contemporary slacker-thriller and a Clive Cussler knock-off.
Your social media – you might think that last Twitter update was biting satire, but there’s a fine line between satire and just being a cock.
No matter how long you’ve been working in solitude on writing the book, you have to let others get involved once you go public. I get the impression that too many indie authors are working in a vacuum (I can’t think of another way to explain some of the ridiculously high prices on Smashwords, coupled with typo-ridden synopses) and that’s not a good place to create a brand that’s going to have broad appeal.
Let’s go one further; how about letting others design your brand? I recently shot an author interview that will be online in a few weeks (volcano, ash, technology shipments, tedious story…) and my only role in designing the piece was to put the team together and show up with cake. The list of questions and the final edit are out of my hands, because that’s the only way I can produce something that shows me and my writing as perceived by others.
Will I come across as cool, and thus enhance my brand and the perceived value of my writing?
You tell me.

It’s not possible to be cool; it’s only possible to be thought of as cool.

That was something I worked out a long time ago, something that’s since flavoured my perception of all things deemed worthy of my limited attention. Being cool has nothing to do with writing, as authors are generally considered uncool, but it has everything to do with the subjectivity of brands. If you’re marketing your own book, you’re creating a brand: you. You have control over that brand through what you do and say, and what you do and don’t reveal about yourself. What you don’t have control over is how that brand is perceived.

Writers are a predominantly solitary breed, so a common approach to building a brand would be to plan, create, execute and then sit back, safe in the knowledge that you have created a good thing. The benefit of this isolationist stance is that you’ll never know if you were wrong. It could be that your brand is so finely crafted and astutely executed that you’ll perceived as the literary equivalent of Eric Clapton from the second your website goes live, in which case you should probably give up writing and go make six figures a year in advertising. Chances are, though, that you’re not making as good a first impression as you could, and the perception of your work suffers as a result.

So How Can I Be Cool?

I already told you – it’s not possible. It’s only possible to be thought of as cool, and in the absence of the powers to pull off the Jedi mind trick, there’s only one way to achieve the perception of coolness, and that’s to engage your readers in the development of your brand. Give them every opportunity to feed back on:

  • Your blog posts – good or bad? too long or too short? too tame or too sweary?
  • Your book cover and marketing materials – it took a 1cm drop of my book title to change the perceived message of my book, and I didn’t spot that – someone else did. It really is the little things. 1cm was all the difference between a contemporary slacker-thriller and a Clive Cussler knock-off.
  • Your social media – you might think that last Twitter update was biting satire, but there’s a fine line between satire and just being a cock.

No matter how long you’ve been working in solitude on writing the book, you have to let others get involved once you go public. I get the impression that too many indie authors are working in a vacuum (I can’t think of another way to explain some of the ridiculously high prices on Smashwords, coupled with typo-ridden synopses) and that’s not a good place to create a brand that’s going to have broad appeal.

Let’s go one further; how about letting others design your brand? I recently shot an author interview that will be online in a few weeks (volcano, ash, technology shipments, tedious story…) and my only role in designing the piece was to put the team together and show up with cake. The list of questions and the final edit are out of my hands, because that’s the only way I can produce something that shows me and my writing as perceived by others.

Will I come across as cool, and thus enhance my brand and the perceived value of my writing?

You tell me.

I Am Not For Sale

Tuesday, April 20th, 2010

As the currents of power and money circulate in the sea of publishing, and authors and publishers from traditional shores wait for an arm to raise from the water, clutching a profitable, sustainable business model, sparkling Excalibur-like in the sun, one word constantly lurks just beneath the surface: Platform. Joanna Penn (at The Creative Penn http://www.thecreativepenn.com/2009/06/26/author-platform/) defines the term pretty well, but to summarise, your platform as an author is the things you do to engage with the book-buying public. This includes blogging, social media (Twitter, Facebook, et al), podcasting, or any regular event where you contribute as an “expert” (such as writing workshops).
Exploring Social Media
When I first created a Twitter account (www.twitter.com/cinemanche), I didn’t know what my goal was. It was pitched to me as a great way to reach customers and sell books, but after six months of active participation, I’ve decided that it isn’t. It’s a great way to connect with people who can help, advise and inspire you, and to return the favour where you can, but these are your peers/friends/contacts; they’re not potential customers. Aside from celebrities, you do see people with thousands of followers, who are clearly marketing a product, but the value of these relationships (mostly generated by spam-like follow/auto-reply behaviour) is negligible.
My Facebook profile is for my real-life friends to stay in touch and let me know, passively in many cases, what they’re up to. Some friends have bought my book, but they were all connected with the project outside of Facebook. I put the odd post about the book on there if I feel it’s a noteworthy achievement, but otherwise, I don’t try to sell to my Facebook friends. If they wanted a copy, they’d have bought one; they’re not potential customers. I do see people on Facebook who are simply using it as a marketing tool, spamming my feed with link after link, but they get their asses hidden, if not blocked, pretty fast.
I set up a Facebook fan page for Make a Move, and again I didn’t know what my goal was. Now it’s a great way for people to follow my progress and get updates first when they’re not on Twitter. In almost every case, my fans have bought the book; they’re not potential customers.
So if these tools aren’t a source of potential customers, what value are they to my platform? None. Because, contrary to what most people will tell you, they’re not Platform; they’re Presence.
Connections
I wrote Make a Move for me. I published it to connect with people. I know that sounds trite, but I sure as hell ain’t doing it for the money. I want real connections – not the one-way street of supplier > customer. I want to have a conversation, to learn something, to be entertained, and my Presence provides the conduit for that. I hope people see my blogging/tweeting/posting as adding value to the Make a Move experience, and that it will keep people with me as I write more books, but I’m not selling anything. It’s just me, online, having fun.
A Time and a Place
Some of the more aggressive marketers out there would say I’m lazy and ineffectual in not exploiting every available avenue to sell books, but like I said, it’s not a sales channel; it’s just me, online, having fun. When I do want to sell books, I go to places that have a uniquely important resource: book buyers who haven’t read Make a Move yet. You can check out the list of online and offline places comprising my Platform here, but note the common factor; in every case, people go to those places primarily to buy books.
I’m smart that way…
I try not to give advice on my blog, just examples of what I’ve tried and what the outcome was, good or bad. So consider this an insight into my psyche rather than a piece of advice: I’m more than happy to talk, to listen, to collaborate, to drink and dance until the sun comes up, but nothing turns me off faster than the rancid odour of a sales pitch. And I’m not the only one…

As the currents of power and money circulate in the sea of publishing, and authors and publishers from traditional shores wait for an arm to raise from the water, clutching a profitable, sustainable business model, sparkling Excalibur-like in the sun, one word constantly lurks just beneath the surface: Platform. Joanna Penn (at The Creative Penn) defines the term pretty well, but to summarise, your platform as an author is the things you do to engage with the book-buying public. This includes blogging, social media (Twitter, Facebook, et al), podcasting, or any regular event where you contribute as an “expert” (such as writing workshops).

Exploring Social Media

When I first created a Twitter account (@cinemanche), I didn’t know what my goal was. It was pitched to me as a great way to reach customers and sell books, but after six months of active participation, I’ve decided that it isn’t. It’s a great way to connect with people who can help, advise and inspire you, and to return the favour where you can, but these are your peers/friends/contacts; they’re not potential customers. Aside from celebrities, you do see people with thousands of followers, who are clearly marketing a product, but the value of these relationships (mostly generated by spam-like follow/auto-reply behaviour) is negligible.

My Facebook profile is for my real-life friends to stay in touch and let me know, passively in many cases, what they’re up to. Some friends have bought my book, but they were all connected with the project outside of Facebook. I put the odd post about the book on there if I feel it’s a noteworthy achievement, but otherwise, I don’t try to sell to my Facebook friends. If they wanted a copy, they’d have bought one; they’re not potential customers. I do see people on Facebook who are simply using it as a marketing tool, spamming my feed with link after link, but they get their asses hidden, if not blocked, pretty fast.

I set up a Facebook fan page for Make a Move, and again I didn’t know what my goal was. Now it’s a great way for people to follow my progress and get updates first when they’re not on Twitter. In almost every case, my fans have bought the book; they’re not potential customers.

So if these tools aren’t a source of potential customers, what value are they to my platform? None. Because, contrary to what most people will tell you, they’re not Platform; they’re Presence.

Connections

I wrote Make a Move for me. I published it to connect with people. I know that sounds trite, but I sure as hell ain’t doing it for the money. I want real connections – not the one-way street of supplier > customer. I want to have a conversation, to learn something, to be entertained, and my Presence provides the conduit for that. I hope people see my blogging/tweeting/posting as adding value to the Make a Move experience, and that it will keep people with me as I write more books, but I’m not selling anything. It’s just me, online, having fun.

A Time and a Place for Everything

Some of the more aggressive marketers out there would say I’m lazy and ineffectual in not exploiting every available avenue to sell books, but like I said, it’s not a sales channel; it’s just me, online, having fun. When I do want to sell books, I go to places that have a uniquely important resource: book buyers who haven’t read Make a Move yet. You can check out the list of online and offline places comprising my Platform here, but note the common factor; in every case, people go to those places primarily to buy books.

I’m smart that way…

I try not to give advice on my blog, just examples of what I’ve tried and what the outcome was, good or bad. So consider this an insight into my psyche rather than a piece of advice: I’m more than happy to talk, to listen, to collaborate, to drink and dance until the sun comes up, but nothing turns me off faster than the rancid odour of an underhand sales pitch. And I’m not the only one…

 

Selling to the Sellers

Sunday, December 20th, 2009

Direct sales to friends/family coupled with online ordering is a decent way to start selling books, but to reach that elusive, lucrative market of “people who’ve never heard of you”, you need to seek out other channels. Amazon Marketplace and eBay are two options, but I don’t believe your book is ever going to be the subject of an impulse buy; for that, you need a brick-and-morter store. There are still independent stores in the UK that will stock indie books (notice I didn’t say bookstores – you need to think outside that box) and even some chains (I’m working on a deal with a larger chain right now, and will report back once I have some news). Getting your book into a store means talking to the owner/manager, and that can be an uncomfortable experience for some people, particularly writers who are just emerging into the daylight with their newly printed book. Knowledge helps calm those nerves – knowing the realities of the retail process before you stat talking frees you to worry about making a good impression. Not everyone has a friend like the awesome Haroon Mushtaq (@theanonwonder) to educate them in the ways of book retail and distribution, so I’m sharing his advice – and the knowledge I’ve gained following his advice – here:

  • Retailers will only take your books on sale-or-return terms. This means you give them X books, and sign a pro forma contract that says in Y months, they owe you X books, or the selling price of your book for each book they’ve sold minus their cut. If no books sell, the retailer doesn’t lose anything other than the shelf space the book was occupying, and you get the books back. This is why you deal with indies and small chains; do you have the cash to ship 1000, or 10,000 or even 100 books to Waterstones with no guarantee you’ll see any return? Do you have the room to store 1000 returned books? I know how much room 100 books takes up – believe me when I say you don’t have room for 1000.
  • Retailers take a cut based on a percentage of the cover price. This is typically 35%. I don’t want to say it’s always 35%, but I’ve not met anyone asking for more or less, so I’m assuming it’s always. I’ve also never felt the need to haggle on that deal; as far as I’m concerned, it’s fair.
  • Retailers will take a quantity of your books based on their opinion of how well it will sell to their customers. They know their customers better than you – it’s their job to know – so you have to accept their appraisal of the marketability of your book. You don’t need to pitch the book like you would to an agent/publisher, but they’ll want to know the setting/target market to get a feel for whether it fits their customer type. As an extreme example, you probably wouldn’t be able to get erotica into a children’s book shop (unless as part of an elaborate and tasteless practical joke).
  • The above point doesn’t mean that you should accept a retailer’s assessment without question; catch someone on a bad day, and they might view your book in an overly negative light. If you truly believe your book could find a market in their shop, ask if they’ll take a single copy and gauge interest based on that. Your book might tap into a market they’ve not found yet. As with all things, however, no means no, so don’t be pushy.
  • Your book has to be able to stand on the shelves next to its mainstream brethren without looking like a dog chewed it. It has to be a quality publication.
  • The retailer hasn’t the time or inclination to read your book, so needs to make a gut call on whether it’s a) any good, and b) well-edited and proofed. Their only way to do this is to look at how you present yourself, and infer the attention to detail you’ve paid the book from that. You don’t have to wear a dinner jacket and top hat; just be yourself, but make sure it’s a clean, tidy, laundered and polite version of yourself. Oh, and I know this seems obvious, but take a copy of the real, printed book along; no one is going to make a call based on a copy of the manuscript, nor on your word that the book is awesome.
  • Get business cards printed, and make sure you have some with you. The retailer needs to be able to contact you to re-order or to return the books, so make it easy for them. Also, when choosing your design, don’t go for glossy cards, or those new “tiny” cards that are the fashion; the one thing most people do with business cards is write on them, so make that possible.

And that’s it. I’ve been following this advice for a couple of weeks now, and have placed the book in three of the five stores I’ve tried (with a couple more in-progress). The two who didn’t take it thought it wouldn’t sell to their market, which is fair enough, and brings me to my final point; the relationship between a writer and direct retailers is more like a partnership than a buyer-seller arrangement. Placing a book in the wrong store hurts the retailer as well as yourself; find the right store and everyone gets paid. Be polite, but remember that you’re in a position to make them money if your book is good and you work hard to market it. You’re offering them a business deal as an equal, so enjoy the encounter, meet someone new, and do some good business.

Are We Having Fun Yet?

Sunday, November 29th, 2009

It’s been a mixed day. My regular coffee-and-internet wakeup routine included reading this post by Mur Lafferty – someone who’s positivity and ideas have always been inspiring to me – being mildly negative about self-publishing. One comment in particular caught my eye: that self-published books “won’t be in book stores”. If I were categorising her comments on her behalf, I’d put that one under “generalisation”.

Next up, the BBC News website offered comments by the author MG Harris off the back of this article on self-publishing. All of her comments were valid, but I’m worried that the general air of negativity was off-putting for anyone considering financing their own print run, particularly the following:

“However, author MG Harris believes that writers taking on the whole publishing process themselves can fail to give their work proper scrutiny.
“It’s all too easy to just end up writing whatever you feel like writing and then just say ‘it’s ready’ with a few minor superficial corrections,” she explained.
She added that real publishers have all the expertise needed to bring sheets of words into a marketable book.”

I’d hope “real” publishers do have the expertise to produce a marketable book, and I know that easier access to the market will allow a lot of unedited, rushed work into the wild, but it’s patronising to suggest there aren’t writers out there with the technical and marketing skills needed to produce a professional, polished product and market it.

It was with those words in my mind that I drove into town to take my first shipment of Make a Move to the Manchester Travelling Man store and sign the paperwork for the sale-or-return deal I’ve arranged with them. Abby, the co-manager, was impressed with the quality of the finished product, and put them out on display, and a colleague from work arrived to buy a copy while I was there having made the trip into the city just for that reason, so I signed the book at his request, thanking him for being my first “real” sale. It was a fun time for me, especially if you compare it to the enforced solitude of writing 100,000-or-so words.

And that, right there, is the whole point that people seem to be missing. There isn’t a lot of money to be made in self-publishing, but if you’re doing it just for the money, as in any endeavour, it’s going to be a soulless task. I’m doing it because it’s fun. It entertains me to do it. Okay – I’ll admit to 5, maybe 10% of ego in the equation, but primarily, I’m putting Make a Move out myself, because meeting people, talking about the story and writing in general, working with printers, working with my graphic-designer friend Sam – all of those things are infinitely more fun than leaving my book to rot on my hard disk while the “real” publishers work out whether the eSky is eFalling at all.

I’m not trying to be a positive voice amongst the doom mongers; I’m just offering my answer to the question that titles this post:

Hell yes.