Smashwords – Mark Coker’s open-to-all eBook publishing and distribution portal – is, in my opinion, the biggest thing to happen to books and publishing in a long time. Create an account, upload a Word document of your manuscript, and your book is converted to all eBook formats and distributed to all of the major eBook retailers. Smashwords collect revenues from the retailers and pass the money onto you minus a 15% commission. They even give you a free ISBN.

How freaking awesome is that?

Yes, Smashwords is inundated with books of questionable merit (every day you’ll see new books with word counts optimistically in the “novella” range, with misspelled blurbs, priced for $9.95) , but Mark and his team have opened the market to ALL writers. Curation is just a view – a subset – of the book list, and any and all critics can step in to fulfil that function. I’m happy with the weaker books being out there, as I know there are some real gems – original, if uncommercial works – just waiting to be found. Smashwords, in my eyes, can do no wrong.

But…

Even though my book is being distributed to Sony, Kobo Books, Apple iBooks and was on Barnes and Noble before I opted out of that distribution option, it’s not on Amazon Kindle, and that’s the biggest retailer of eBooks by a long, long way, no matter who’s publishing their optimistic, massaged sales figures this week. If I’m going to achieve anything like notable sales, that’s where I need to be.

Mark explained the Amazon position from the start – that they wanted extended formatting options, which the Meatgrinder (Smashword’s automated conversion system) didn’t support – and I was fine with that as it was his priority to rectify the situation and get the books over to Amazon. But that was the message from when I uploaded Make a Move in April, and it’s now August. When the UK release of the Kindle was announced (the real release, not the mid-Atlantic hack that’s been in place until now) I knew I had to have my book on the Kindle store, and I couldn’t wait any longer. I downloaded the Kindle formatting guidelines, and conversion and testing tools, and I started converting my Word manuscript to HTML.

OCD

I was never happy with the automated book conversion Smashwords produced; the main problem was that my first-line non-indents were ignored, and I hate how it looks. Unfortunately, I followed the formatting guide to the letter, so I don’t know how I can fix that. I left it as it was, which is fine (the words are the important part) but it still bothers me. Now, with my Kindle Preview app which replicates how the text will display on the Kindle hardware, I can test and test and test, and fix anything that isn’t working. I’m a technical writer by trade, and a Virgo, so you can imagine how satisfying this is for me. Even though I’m hand-coding the HTML, the level of control I have is worth it.

An Uncomfortable Situation

So Smashwords aren’t shipping to Kindle, and now I am, so no harm, no foul. Except that Mark announced this week that they will be shipping to Amazon soon, and that the Meatgrinder upgrades are close to finished. So now I’m in the position of bypassing the distributor – a position with which I’m not 100% comfortable. It would be easy just to select the “opt-in to Amazon distribution” option on Smashwords and sit back, and I have been tempted, but I’ve tasted the level of formatting control Amazon’s DIY tools afford me, and I’m loathe to let it go. Not to mention the week of very late nights I’ve spent working on the conversion.

I guess it comes down to timing; I’m too far along now to quit. And I know I’m denying Smashwords their 15% commission on any Amazon sales, but time is money – my time is money – and after the effort I’ve put into this conversion, I think I deserve that 15%. I’m planning to have the book on the store in the next week or so – definitely before the August 27th UK Kindle release – so if you’re buying a Kindle, you’ll be able to see if my work was worth it.

I love Make a Move; it’s an awesome book, and writing it pushed me to new levels of creativity and inspiration. It made me happy. I’m trying to sell copies of Make a Move, but I’m not marketing it, I’m marketing me. That probably explains why I’m not enjoying it as much as I thought I might; printing and typesetting and retailing aren’t fun; ideas and creativity and kick-ass dialogue are fun.

I need to dig words out of the book and get them into the wild. I need to find new ways to market the book using Freddy, Jay and Holly as my spokespersons. I need to play to my strengths and let my writing do the talking for me. I’ve already got some cool ideas…

I’m not giving up blogging about the process of self publishing; I’m getting some good traffic and I still feel I have a lot to offer those just starting out. I am, however, going to be looking into my writing more; I’m going to tone down the technology and focus on the ideas. After all – I want readers to enjoy the site as well as writers.

When I told my friends about this refocus, it confirmed my decision, as they immediately returned with topics they wanted me to discuss. I had three friends with me throughout the writing and editing, but more arrived after the book was done, and they want to learn more about the process that brought the book into being. I’m going to write five posts covering the subjects they asked about, and publish one a day next week (7th-11th June).

There. I’ve said it now, so I have to do it. It’s going to be a busy week.

I’ve taken my foot off the marketing gas this last couple of weeks. Balancing writing and promoting is difficult at the best of times, but I let disharmony creep into my domestic life, and that’s been eating away at my free time. Now that I’ve been able to straighten out my schedule, I’m back in the game, but with an air of tension that I’ve somehow damaged my reputation as a self-publisher by not pushing the book as hard as I could have. It’s not been a complete washout – one of my retailers called to ask for more books – but I have this feeling that I could have, and should have, done more. I was beating myself up over this failure, when I came to a realisation.

This project is running to my schedule.

This mantra of promote, promote, promote didn’t originate in my world – it came from publishers of music, books and films who have moved from a position of developing artists over time, to looking for a fast return. If your debut album bombs, you’re done. If a film underperforms on its opening weekend, it’s a flop. The big publishing houses are still putting marketing money behind significant releases, but that window is narrow, with other book slots chasing it, and that title has to hit big in its allotted time. No one cares about letting a product find its market through word of mouth any more, as it takes too long.

Word of mouth is everything to me for two reasons. First, I don’t have access to national/international physical distribution, and second, I want my book to find the readers who will love it, and I know they’ll love it because it’s been recommended by friends who know their tastes.

Word of mouth takes time to build. A long time. And I have that time, as I don’t have to provide an immediate return on this title. Yes, I’m mad that these last two weeks have been unproductive, and yes, I’m working my ass off to catch up, but I’m not stressing about it anymore. There is no deadline.

Not that I’m being complacent, and allowing apathy to creep in. I’m just seeing this project for what it is: my life.

• Retailers will only take your books on sale-or-return terms. This means you give them X books, and sign a pro forma contract that says in Y months, they owe you X books, or the selling price of your book for each book they’ve sold minus their cut. If no books sell, the retailer doesn’t lose anything other than the shelf space the book was occupying, and you get the books back. This is why you deal with indies and small chains; do you have the cash to ship 1000, or 10,000 or even 100 books to Waterstones with no guarantee you’ll see any return? Do you have the room to store 1000 returned books? I know how much room 100 books takes up – believe me when I say you don’t have room for 1000.
• Retailers take a cut based on a percentage of the cover price. This is typically 35%. I don’t want to say it’s always 35%, but I’ve not met anyone asking for more or less, so I’m assuming it’s always. I’ve also never felt the need to haggle on that deal; as far as I’m concerned, it’s fair.
• Retailers will take a quantity of your books based on their opinion of how well it will sell to their customers. They know their customers better than you – it’s their job to know – so you have to accept their appraisal of the marketability of your book. You don’t need to pitch the book like you would to an agent/publisher, but they’ll want to know the setting/target market to get a feel for whether it fits their customer type. As an extreme example, you probably wouldn’t be able to get erotica into a children’s book shop (unless as part of an elaborate and tasteless practical joke).
• The above point doesn’t mean that you should accept a retailer’s assessment without question; catch someone on a bad day, and they might view your book in an overly negative light. If you truly believe your book could find a market in their shop, ask if they’ll take a single copy and gauge interest based on that. Your book might tap into a market they’ve not found yet. As with all things, however, no means no, so don’t be pushy.
• Your book has to be able to stand on the shelves next to its mainstream brethren without looking like a dog chewed it. It has to be a quality publication.
• The retailer hasn’t the time or inclination to read your book, so needs to make a gut call on whether it’s a) any good, and b) well-edited and proofed. Their only way to do this is to look at how you present yourself, and infer the attention to detail you’ve paid the book from that. You don’t have to wear a dinner jacket and top hat; just be yourself, but make sure it’s a clean, tidy, laundered and polite version of yourself. Oh, and I know this seems obvious, but take a copy of the real, printed book along; no one is going to make a call based on a copy of the manuscript, nor on your word that the book is awesome.
• Get business cards printed, and make sure you have some with you. The retailer needs to be able to contact you to re-order or to return the books, so make it easy for them. Also, when choosing your design, don’t go for glossy cards, or those new “tiny” cards that are the fashion; the one thing most people do with business cards is write on them, so make that possible.

And that’s it. I’ve been following this advice for a couple of weeks now, and have placed the book in three of the five stores I’ve tried (with a couple more in-progress). The two who didn’t take it thought it wouldn’t sell to their market, which is fair enough, and brings me to my final point; the relationship between a writer and direct retailers is more like a partnership than a buyer-seller arrangement. Placing a book in the wrong store hurts the retailer as well as yourself; find the right store and everyone gets paid. Be polite, but remember that you’re in a position to make them money if your book is good and you work hard to market it. You’re offering them a business deal as an equal, so enjoy the encounter, meet someone new, and do some good business.